FAQ
They are made soft for comfort and are known for their quality, durability and great look so you can feel the pride when you wear them! For further information on the materials we use, take a look at the Product Details on our product pages.
We’ll prepare your order and let you know when it's on its way!
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Shipping Time: When placing your order, we consider these factors when calculating the Estimated Delivery Date:
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Order Processing: The amount of time it takes for us to prepare your order for shipping after your payment is authorized and verified. This typically takes 5-10 business days.
- Transit Time: This refers to the time it takes for items to be shipped from our manufacturer to the destination:
- For domestic orders, please allow 1-2 weeks from the time you place your order to receive your purchase.
- For international orders, the time to receive your purchase may vary depending on the country. But we guarantee that your purchase will reach you in at most 1-3 weeks from the time you place your order.
Please take a look our Shipping Information for more details.
Please note: It may take up to 24-48h for your package to show up in the forwarder's tracking system. For international orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
As every single item on Sedark is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number. To modify an order, please include all the details of your order: order number, style, size, and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
Please see our return and refund policy for further details.
Please see our return and refund policy for further instructions.
Want more info on Sedark, check out our About Us section!
Just send your design to support@secretdarkness.com with the style, color and size you want.